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ORDERING AND RETURNING COMPONENTS
Returning
Components
J-4
When you return a part to PictureTel, ship only the part that requires
repair. For example, if a board needs repair, separate all cables from
the board, and send the board without the cables.
To return PictureTel Live components:
1. Request a return material authorization (RMA) number.
You can request an RMA in two ways:
Call PictureTel Customer Services at 800-874-2835
!
or 508-292-5999.
Send a FAX to PictureTel Customer Services at 508-292-3333.
!
2. Wrap the component in an antistatic bag, if necessary.
3. Pack the component in a shipping container, using bubble wrap as
needed.
4. Mark the outside of the shipping container with the RMA number.
5. Send the container to your local PictureTel distributor or to this
address:
Customer Services Logistics
PictureTel Corporation
One Centennial Drive
Peabody, MA 01960–9970
U.S.A.
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