Table of Contents
Advertisement
TROUBLESHOOTING
Problems
Starting Up
PictureTel Live
Problem
The following message appears
in a dialog box when you click
on the PictureTel Live icon:
Unable to initialize PictureTel
Live; Internal
Or, the status line at the bottom
of the PictureTel Live main
window displays this message:
PictureTel Live failed – exit
Windows and restart
5-4
If you encounter a problem starting up PictureTel Live after you've
brought up Windows, refer to the instructions in Table 5-2.
Table 5-2: Problems Starting Up PictureTel Live
Possible Cause
The interboard ribbon cable
is not securely connected to
one or both Live 100 boards.
You have a conflict with one
or more of these settings:
IRQ
q
I/O port address
q
Upper memory space
q
allocation
Or, you have a memory
manager and did not edit
your CONFIG.SYS file to
exclude the memory space
required by PictureTel Live.
Or, the shadow RAM on
your PC is not disabled for
the area of memory that the
PCS 100 uses (default is
D000-D3FF).
Possible Solution
Open your PC and check the
interboard cable connection to
both Live 100 boards.
1. Check these settings.
2. Check your PC
documentation to determine
available settings; also check
documentation for settings
used by any other add-on
devices installed in your PC.
3. Run the Microsoft Diagnostics
(MSD) program to check the
current IRQ settings and
memory space allocation.
4. If you change any of these
settings, run the Live
Configuration utility in the
PictureTel Live group.
5. Edit your CONFIG.SYS file to
exclude the memory space.
The default values are D000–
D3FF.
6. Refer to your PC
documentation for
instructions on how to
confirm that shadow RAM
has been disabled for the
memory range you are using
for the PCS 100.
Advertisement
Table of Contents
