Telephone Screening; Inquiry From A User; Indication Of An Error - Toshiba DP120F Service Manual

2. Telephone Screening

2.1 Inquiry from a User

Most problems end user inquiries are a result of the following. Therefore, first ask the nature of
the trouble (in detail) to seek the cause. These questions can lead to a speedy resolution of the
trouble without the need for a service technician.
• Simple misoperation
A trouble caused by a simple misoperation can be solved by the user alone with an
appropriate instruction through the telephone.
• A failure with the telephone line
The machine's condition can be checked by the user's operating sending/receiving
documents to/from another facsimile unit.
• A failure with the other party's machine
The other party's machine's condition can be checked by the user's operating sending/
receiving documents from/to the user's machine.
Also, by verifying the error code in the LCD display or on the Journal with the user, the nature of
the trouble can be confirmed. This information is important in finding the cause of trouble. When-
ever it can be obtained from the user, respond on the telephone by tracing the "2.4 Flow Chart
Recommended for Telephone Screening." This will help the service technician to be prepared
for the necessary service requirements.

2.2 Indication of an Error

The user can confirm of the error contents by the following display indications.
• Display indication on the LCD display (Refer to 11-47.)
• Error code display on the journal (Refer to 11-53.)
March 2000 © TOSHIBA TEC 11-41 DP120F/DP125F Troubleshooting