NEC Univerge SV8100 Features And Specifications Manual page 1730

Hide thumbs Also See for Univerge SV8100:

Table of Contents

The Q-Outdial Application

This application allows significant improvement to agent productivity by blending outbound customer

calls with incoming customer contact activity, reducing agent reluctance between calls, and managing

customer call campaigns. Call lists can be imported from a formatted .CSV/text file or scheduled to be

dynamically pulled from a live database based on a schedule. Campaigns can be Prevue Dial (agents

can review information and then click to dial) or Power Dial (agent telephone is presented with a call and

the telephone number is automatically dialed without delay). NEC professional services are frequently

required to support the initial deployment of this module.

For additional information, please refer to the Q-Outdial Whitepaper and product manual.

One unique aspect of the UCB solution is support for migration directly to the NEC IPS or IPX telephone

system when customer requirements change, and they need more than the 60-agent limit of the

UNIVERGE SV8100 system (Maximum of 64 trunks are supported). Customers that upgrade can retain

all their end-user environmental tools, including the Q-Desktop GUI application and in some cases the

physical telephone set.

The Voice Messaging Module

This module adds a voicemail function to the UCB suite. Voice messaging allows the user to customize

voicemail greetings based on current availability, personalize greetings for specific callers, inform callers

about their availability based on an Outlook Calendar, receive voicemail notification in Microsoft Outlook,

remotely manage greetings and manage voicemail settings from their computer desk top. Voice

messaging is modular, giving the customer flexibility to choose components that best fit their

organizational needs.

For additional information, refer to the Voice messaging product manual.

SV8100 Version 7000 or higher, UCB 6.1 or higher and TSP 5.1 (in Advanced Mode) or

higher required to run UCB.

Any station using UCB must have an ICM key programmed in 15-07-01 (

The UCB connects to the customer LAN using a standard RJ45 Ethernet adapter; a patch

cable should be provisioned from the telephone system to the LAN data switch prior to

installation.

The end-user GUI software for Administration, Reports, and real-time agent status is

installed to an existing customer file server and is accessed using a shortcut from the

desktop of the Agent Client PC.

The client software and the server communicate using TCP/IP; the customer network

should support this network protocol before implementation (most do).

UCB (Unified Communications for Business)

UNIVERGE SV8100