NEC Univerge SV8100 Features And Specifications Manual page 2182

Issue 13.0
To program a key, press Speaker, dial 751 (for 2-digit codes) or 752 (for 3-digit codes),
For this feature...
Automatic Call
Distribution (ACD)
(cont.)
Background
Music
Barge-In
Call Arrival (CAR)
Key
Call Forwarding,
Both Ring
Call Forwarding,
Busy
Call Forwarding,
Busy/No Answer
3 - 28
Table 3-4 Function Key Codes by Feature (Continued)
press the key and enter the code (e.g., 48 for Voice Over).
Use this key...
Code: 16

Operation: Press key
to put agent on hold.
Press key again + 1 to
hang up agent or 0 to
bring agent back into
call.
Code: 17

Operation: Press key
Code: 18 + ACD

Group
Operation: Press key
Code: 19

Operation: Press key
while on-hook + Vol Up
or Vol Down to scroll
Code: 04
Operation: Press key
Code: 34
Operation: Call ext +
Press key
Code: 03 + ext.

Operation: Press key
Code: 14
Operation: Press key
+ Dest. Extension
Code: 11
Operation: Press key
+ Dest. Extension
Code: 13
Operation: Press key
+ Dest. Extension
When you ...
Switch (split) between an
ACD Agent and their
outside caller after
answering an emergency
call.
Working Time
Enable/disable Work
Time.
ACD Overflow Control
Overflow ACD calls to
another group.
Queue Status Check
When in an ACD group,
check the status of the
queue groups.
Turn Background Music
on or off.
Barge-In on a co-worker's
conversation.
Place or answer a call to
your co-worker's
extension.
Call Forward Both Ring to
extension.
Call Forward Busy to
extension or Voice Mail.
Call Forward Busy/No
Answer to extension or
Voice Mail.
UNIVERGE SV8100
Also See
Key Lamp Status
Srvc Code
On red while the
agent is on hold
On when Work
Time enabled,
Flashing while on
a call if Auto Work
Time enabled
Off when Work
Time disabled
On when enabled,
Slow flash when
disabled
None
None
None
Slow Flash red
when ringing, On
red when busy
Slowly flashes red
Slowly flashes red
Slowly flashes red
Codes Tables
-
-
-
-
725
710
-
745
742
744