NEC Univerge SV8100 Features And Specifications Manual page 2024

Issue 13.0
ID
3.18 Advanced 'Player Controls': The transport controls in
media player in the application do not work as intended
for short duration call recordings.
3.19
Live monitor: The automatic refresh interval for
recordings using 'Live Monitor' should not be very short.
This may degrade the application performance in a high
call volume environment.
3.20 The 'Do not record Calls lesser than...' option in the
recorder configuration will not apply to calls recorded
using the On-Demand recording client application.
3.21
When a call recording is initiated from the ODR client and
the client is closed, the recording will continue till the call
is terminated.
3.22 Supervised transfers will show, as linked calls in the
application but blind transfers will not be linked.
3.23
When the ODR toolbar experiences network problem, the
active call during this process may end up in losing the
call information.
3.24 Initiating Outbound and internal calls from ODR toolbar
able to record and playback calls even though they were
not actually established.
3.25
When the ODR toolbar experiences SonicView recorder
crashing due to unexpected circumstances, you will
observe TWO calls, one call with 00:00:00 duration and
another call with actual duration (i.e, recovered call during
engine crash).
3.26
The SonicView™ application will fail to display licensing
information correctly if the Recorder MAC Address
entered during the installation and in the Recorder
Configuration screen in the application are entered
differently.
3.27 The SonicView™ application will register license details
either against the VoIP or the Digital recorder depending
on which MAC address is being used for licensing.
3.28 Re-installation over an existing installation is not
supported.
2 - 1990
Table 2-147 Known Limitations (Continued)
Item Description Comments
The rewind, forward, pause controls and dragging the slider
may cause the stream to stop playing and not resume.
It is recommend that the user performs a manual 'Refresh'
when more than 500 calls are displayed at a time in the call
recording grid (WorkArea of the application).
If this value is set to 30 seconds, then a call recorded from
the On-Demand client will be saved even if it is less than 30
seconds in duration.
If a user initiates a call using the ODR client and closes the
client without clicking on the stop icon, then a prompt
warning the user about recordings being terminated comes
up. However, irrespective of the user action, the complete
call is recorded and saved.
Blind transfer calls will show as independent calls in the
SonicView™ application.
For example, if a call is established between STA131 and
503 429 8643 an outbound party and user experiences
network problem, the respective call will end up in showing
incomplete information in the SonicView™ application and
also user cannot play back this call.
For example, if a call is established between STA131 and
503 429 8643 – even if the outbound party does not answer
the call, clicking on ODR's recording button at STA131 will
record the voice file of the ODR user.
For example, if a Out call is initiated by extension 101 then
the SonicView Recorder crash in between and now call
details are shown as:
Direction Ext Duration
Out 101 00:00:00
Out 101 02:17:40
For instance if the Recorder MAC address entered during
the installation is 00-0F-04-05-6D and the MAC address
entered in the Recorder Configuration screen is
000f04056d (note that the alphabets are in lower casing) –
in this case, the licensing information will not be fetched
from the PBX and the application will remain unlicensed.
If license is registered to either VoIP or Digital recorder,
then only port details belonging to registered recorder will
be displayed in the License screen. But the calls between
VoIP and Digital extensions will record as intended to
record.
Installing the Hybrid Installer over an existing Hybrid
recorder installation will result in a corrupt installation and
unusable system.
UNIVERGE SV8100
Name Number
STA101 5034392222
STA101 5034392222
Voice Call Recording