NEC Univerge SV8100 Features And Specifications Manual page 1606

Issue 13.0
Integration Toolkit – The Desktop Suite has the ability to support integration with a variety of

popular third-party CRM applications. These integrations typically allow the third-party software to
dial numbers stored within the application and screen pop entries based upon Caller ID
recognition. However, many companies use CRMs (Customer Resource Management) packages
that are industry-specific or, in some cases, internally developed.
In order to provide another means to integrate with third-party applications, the Integration
Developer's Toolkit allows users to develop their own interface to the Desktop Suite.
 Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program 10-50-01) and
SV8100 system software Version 7000 are required for the Integration Toolkit.
Desktop Client
The Desktop Client enhances the operation of the NEC digital telephone set by providing easy access to
common, and not so common, UNIVERGE SV8100 voice control features. This software application
provides a very intuitive user interface that can be conveniently located at the top or bottom of the PC
screen. The user interface can even "shrink" into the edge of the screen and become visible when a call
arrives, or when the user moves the mouse to the edge of the display.
In addition to quick access to these SV8100 features, the Desktop Client provides a call log for easy
viewing of recent received, missed, or made calls – just like your cell phone. It also includes a directory
to keep your commonly dialed numbers close at hand, and optional features like voice recording,
personal greeting, and screen pops using Microsoft Outlook, ACT! 2005 or higher, Goldmine 6.7 or
higher, Salesforce.com, Time Matters and Tigerpaw
Browser-based CRM applications can screen pop a record.
 Part number 670940 – LK-DT CRM Integration-LIC license (license code 5310 in Program 10-50-01) and SV8100
system software Version 3100 are required for Salesforce.com Time Matters, Tigerpaw, Answer Center integration and
Browser-based CRM integration.
With UC Desktop Application Version 4.0.0.0 or higher, Desktop Users that are also ACD agents can
perform ACD functions from within the Desktop Application. ACD functions included in the Desktop
Application are Login, Logout, Off Duty, Wrap Up, view Agent Monitor, and view Queue Monitor.
 Part number 670184 – LK-DT Upgrade 4.0-LIC license (license code 5309 in Program 10-50-01) and SV8100 system
software Version 5.01 or higher is required for the InACD Agent capability within Desktop.
Desktop Client has the following main components:
SV8100 UC Desktop Suite Applications Software

This application runs on a PC and provides the PC-based GUI (Graphical User Interface) and
features.
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®
. With UC Desktop Version 6.0.0.0 or higher,
SV8100 UC Desktop Suite Applications
UNIVERGE SV8100