Uniform Call Distribution (Ucd) - NEC Univerge SV8100 Features And Specifications Manual

Hide thumbs Also See for Univerge SV8100:

Table of Contents

UNIVERGE SV8100

With Uniform Call Distribution (UCD), an extension user can call an idle extension in a preprogrammed

UCD Group (Department Group – 64 Department Groups available) by dialing the group pilot number.

For example, this would let a caller dial the Sales department just by knowing the Sales department pilot

number. The caller would not have to know any of the Sales department extension numbers.

User Log Out/Log In

An extension user can log out and log in to a UCD (Department) group. By logging out, the user removes

their extension from the group. Once logged out, UCD (Department Calling) bypasses their extension.

When they log back in, UCD (Department Calling) routes to their extension normally. All users can dial a

code to log in or log out of their UCD (Department Calling) Group. A multiline terminal can optionally

have a function key programmed for one-button log in and log out.

Enhanced Hunting

UCD (Department Calling) is enhanced with expanded hunting abilities. Hunting sets the conditions

under which calls to a UCD (Department Group) pilot number cycles through the members of the group.

The hunting choices are:

A call to the pilot number only hunts past a busy group member to the first available extension. A

call rings on an unanswered extension until it is answered, or the caller hangs up.

Not Answered

A call to the pilot number cycles through the idle members of a UCD (Department Calling) group.

The call continues to cycle until it is answered or the calling party hangs up. However, if the next

station in the cycle is busy when a new call comes in, the call queues to the busy agent. New calls

do not hunt past a busy agent.

Busy or Not Answered

A call to the pilot number cycles through the idle members of a UCD (Department Calling) group.

The call continues to cycle until it is answered or the calling party hangs up.

If all members of the UCD (Department) group are busy, an incoming or transferred call to the group pilot

number queues for an available member. Each group has a queue that can hold any number of waiting

calls. If a display telephone is waiting in queue, the user sees: WAITING (group name). If a transferred

call in queue is an outside call, and the system has a DSP daughter board installed with the VRS

compact flash, the queued caller hears, "Please hold on. All lines are busy. Your call will be answered

when a line becomes free."

Uniform Call Distribution (UCD)