NEC Univerge SV8100 Features And Specifications Manual page 2023

UNIVERGE SV8100
ID
3.7 Configure License Server tool to modify PBX IP address,
Port, MAC address, Web Server IP address & Port will
not support modifying the Web Server IP address & Port.
3.8
License Server drops the license after making
configuration changes on secondary NIC card.
3.9
EXTERNAL calls posted from Digital Recovery service
shows direction as INTERNAL instead of INBOUND or
OUTBOUND.
3.10 VoIP Recovery: Outbound/ Inbound call that has Hold
and Un-hold scenarios will split single call in to two
different calls when posted through Recovery service.
3.11
Recording Rules: The rules perform exact match for
dialed number in outgoing calls.
3.12 Recording Rules: The application will not permit creation
of more than one active Recording Rule per extension.
3.13
The IP Recorder and\or Digital Recorder should be
restarted to apply the configuration changes to new
recordings.
3.14 Default recording rule for Call Duration: Default minimum
threshold for recording calls is 20 seconds.
3.15
Recording Rules based on caller & dialed numbers will
not work for UC Desktop Suite calls.
3.16
The Recording Engine will not record calls over a SIP
trunk.
3.17 Statistics – The Extension-Duration statistic will not
display when only one call is being displayed in the call
information grid.
Voice Call Recording
Table 2-147 Known Limitations (Continued)
Item Description Comments
Known issues with modifying the Web Server IP address &
Port from Configure License Server tool.
Scenario where you have configured the primary NIC card
in the application to capture the licenses from SV8100
phone system. Assume you have got the licenses and are
registered with Primary NIC card. Sometimes later if you
uninstall/install/modify secondary NIC card that was
configured for another recorder will result in license loss
from the primary NIC card. Recommended solution to get
licenses back is to reconfigure correct primary NIC card in
the application.
Known limitation with NEC 4-Port Digital Call Logging
Hardware device. i.e., it is unable to capture right direction
of the call.
Outbound/ Inbound call that has Hold and Un-hold
scenarios experience a SonicView recorder crash will
recover this call, but when it is posted to an application you
will observe two calls, one call will have recording till Hold
and another call is from where you Un-hold the call.
If a recording rule is made for 503 429 8643 and the user
dials 503 429 86431111 instead, then the call will not be
captured in the application even if it was established via the
PBX.
You may create a rule for STA 131, and enable the rule.
However, if another rule is created for STA 131, then this
rule will be disabled by default. The user will have to disable
the first rule to be able to enable the newer rule.
The user will have to restart the 'SonicView VoIP Recorder'
or the 'SonicView Digital Recorder' service to apply
changes in the Recorder Configuration and Recording
Rules sections to the new recordings.
The default minimum call duration threshold value is 20
seconds; therefore you may not see calls shorter than this
duration show up in the application. The value of this
threshold can be changed using the Administration
Console.
Recording rules for outbound calls from UC Desktop Suite
should be created with the '*' wildcard or dialed numbers
prefixed with the trunk access code to work correctly.
Similarly, recording rules for inbound calls to UC Desktop
Suite should be created with the '*' wildcard or caller ID to
work correctly.
Not supported in this release.
An area chart cannot be displayed for the Extension-
Duration statistic for one data point as an area chart
requires at least 2 data points (or calls) to render.
Issue 13.0
2 - 1989