Station Message Detail Recording - NEC Univerge SV8100 Features And Specifications Manual

Hide thumbs Also See for Univerge SV8100:

Table of Contents

UNIVERGE SV8100

Enhancements

SMDR tracks when an extension transfers an active call to a trunk with Version 3100 (3.10 or higher

software required).

With Version 7000 or higher software, SMDR can record/print both system trunk and internal calls.

The V7000 Enhancement License (0036) and the SMDR Feature License (0008) is required.

With Version 8000 or higher software and the PZ-ME50-US installed, the SV8100 can buffer up to

4000 calls. The V8000 Enhancement License (0037) and the SMDR Feature License (0008) is

With Version 9000 or higher software, the option to tag calls routed through the Virtual Loopback to

assist in the tracking of calls has been added.

Station Message Detail Recording (SMDR) provides a record of both system trunk calls and internal

calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection

device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back

and traffic management easier.

SMDR provides:

Abandoned Call Reporting

The SMDR report includes calls that rang into the system but were unanswered (i.e., abandoned).

SMDR can include all abandoned calls or only those abandoned calls that rang longer than the

specified duration. The Abandoned Call Report helps you keep track of lost business.

Blocked Call Reporting

When Toll Restriction blocks a call, you can have SMDR print the blocked call information. Or, you

can have SMDR exclude these types of calls. With Blocked Call Reporting, you can better

customize Toll Restriction for the site application.

Customized Date Format

The SMDR header can show the report date in one of three formats: American, European or

Japanese. Set the format for your preference.

Transferred Call Tracking

SMDR shows each extension share of a transferred call. If an outside call is transferred among

four extensions, SMDR shows how long each of the callers stayed on the call.

Station Message Detail Recording