NEC Univerge SV8100 Features And Specifications Manual page 1260

Issue 8.01
Highlights of SMB8000 Communications Analyst:
Network based.

Fraud Alert. This module can generate alarms by email, pager screen, screen pop-up, or .wav file.

when it detects user defined patterns in the call records.
Automatic report and data archival scheduling, to include automatic emailing of reports to

predetermined destinations.
Real-time inbound/outbound call monitoring.

Changes can now be made to the call record such as Account Code Entry, DNIS, and comments

field.
Call costing and user configurable rate plans

Time billing

Included Reports:
Date and time summaries

Most frequently called numbers

Department summaries

Extension and line summaries

Longest and most expensive calls

And many more

Conditions
The following software items are installed on the PC:

Multi-Site Process Manager (MSPM) to collect call records from the system.

SMB8000 Communications Analyst to allow reports and other Communications Analyst

features.
SQL Express 2005 database.

Lite package is not available for SMB8000 Communications Analyst.

Scheduler (default installed) to allow reports and database archival on a regularly scheduled

basis.
SMB8000 Communications Analyst Installation Guide (default installed, PDF format).
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UNIVERGE SV8100
SMB8000 Communications Analyst