NEC Univerge SV8100 Features And Specifications Manual page 1361

UNIVERGE SV8100
The Desktop Shared Services manage shared resources and provide communication facilities between
user endpoints. The functionality implemented by the third-party services includes the following:
Access to Operator or Receptionist Type Functions – An operator or receptionist type user can

easily manage their call handling tasks without having to switch attention between the telephone
and the PC. One or two clicks of the mouse is all it takes for the operator or receptionist to transfer
a call or put a caller into a users voice mailbox. A company directory, recording ability, and
PC-to-PC messaging, and Presence indication provide additional features to further enhance the
operation. The Desktop Client with Shared Services can monitor all line keys and control the
actions of the operator's phone, including placing calls. The application on the PC communicates
with the SV8100 system through a TCP port on the telephone system. The Desktop Application
with Shared Services also includes a supporting application called Quick Message. By installing
the Quick Message client on individual PCs, the operator can quickly send short messages to other
employees, who can respond with a single keystroke. The PC to be used requires Windows XP
SP2, Windows 2003 Server SP2, or Windows Vista and an interface to the SV8100 system
through the ethernet link to monitor and control telephone activity.
Shared Directory/Contact List – provides a shared database that includes the company

directory, external contact list and personal contact list that can be accessed by all users. Without
Desktop Shared Services, each Desktop user must maintain their own Directory and Contact list.
The external and personal contact list can be imported via a .csv file.
Centralized BLF Monitoring – the Desktop Shared Services monitors the status of all stations on

the system and provides updates to the individual clients. Without Desktop Shared Services any
station that a user wants to see status updates for must be programmed as a DSS/BLF button on
the Desktop users phone.
Common Trunk Labeling – provides a central storage for assigning labels to trunks.

Quick Messaging – manages delivery of messages and responses from attendant level users to

end users. This is the same functionality available in the IPK II products.
Phone Messaging – manages the delivery of messages and responses from attendant level users

to end user desksets. This is the same level of communication available in the IPK II products, with
the addition of allowing users to customize the set of predefined messages.
Presence – indicates Availability Status, Location, Expected Return Date and Time, Forward

Settings, and Special Instructions. Presence status is viewable through the Shared Services
Directory or the Window view DSS/BLF pane. Presence status is manually set by each Desktop
user, or users with appropriate permissions can update the Presence settings for other users. The
toolbar and window views support the Presence feature. Desktop Applications Version 2.0.0.0
with main CPU software Version 2000 or higher is required for Presence.
With Desktop Applications Version 3.5.0.0 or higher, Presence states can be customized for each
site. The system administrator can determine which Presence states are valid, change the icon for
the pre-defined Presence states, and define up to four custom presence states with custom
labels/names and custom icons.
SV8100 Desktop Applications
Issue 8.01
2 - 1333