NEC Univerge SV8100 Features And Specifications Manual page 1706

Issue 8.01
Message Notification to Normal Telephone Numbers
This is a basic overview of how Message Notification works to phone numbers assuming the retry
attempts are at default. The system determines which numbers are internal extensions or external
numbers by the system dial plan settings. Depending on the system, ARS routing maybe needed to
properly route external calls.
1. The subscriber activates Message Notification for their mailbox.
2. When the subscriber receives a new message, the InMail dials the first active destination in the
cascade that should receive the Message Notification.
InMail waits up to 30 seconds (approximately five rings) for ringback, reorder, busy or voice activity from

the called number. If nothing is detected, the callout is considered unanswered (RNA).
3. If the recipient answers, InMail plays the notification message ("Hello, I have a message for") and
asks the recipient to dial 1 to log onto their mailbox. The recipient hears the notification message
if:
They say "Hello" after answering the callout, or

The system receives answer supervision from the telco after the recipient answers the call. (Note that

the recipient can skip the announcement by dialing 1 to log onto their mailbox after answering the callout
– without saying "Hello".), or
The notification is to a system extension.

4. Once the recipient logs onto the mailbox, the notification is considered acknowledged and will not
reoccur until the subscriber receives new messages.
5. If the recipient doesn't answer, the system follows the Cascading Message Notification retry
attempt settings and notification will eventually stop if the call is not answered.
6. Once the notification process begins, a new message does not restart the process if it is already in
progress. Once the process ends (e.g., if the message is acknowledged or the maximum number
of callout attempts is reached), the next new message will restart the process.
Message Notification to Pager Numbers
This a basic overview of how Message Notification works to pager numbers assuming the retry attempts
are at default. The system determines which numbers are internal extensions or external numbers by
the system dial plan settings. Depending on the system, ARS routing maybe needed to properly route
external calls.
1. The subscriber activates Message Notification for their mailbox.
2. When the subscriber receives a new message, InMail immediately dials the pager service.
InMail waits up to 30 seconds (approximately five rings) for ringback, reorder, busy or voice activity from

the called number. If nothing is detected, the callout is considered unanswered.
2 - 1678 VM8000 InMail – Cascade Message Notification
UNIVERGE SV8100