NEC Univerge SV8100 Features And Specifications Manual page 1524

Issue 8.01
Function Name
Outdial Queuing
Web Callback Queuing
Web Chat
Queuing
All Other Modules and Applications
Function Name
Core Client
Applications
Alert Notification
Autodial
Callback Queuing
Custom Reporting
Executive Conference
Mobility
Post-Call Survey
SDK, PA Applications
Redundancy Monitor
Remote Voiceport
2 - 1496
Outbound Campaigns
User Clients:
Executive Desktop, Executive Insight, Dashboard
Agent Client: Agent Desktop
Operator Client: Console
Administrative Clients:
Administrator, Application Manager, Reports
Uses IVR
Licensed Audio Conference Module
Intelligent Mobility: Call Handoff and Retrieval
Intelligent Mobility: One Mailbox
Executive Mobile
2
Mobility Call Screening
Software Development Kit and Associated Process Automation
Applications such as CRM Integration, Web Browser pop,
Salesforce plug-in, etc.
Description
Description
UCB (Unified Communications for Business)
UNIVERGE SV8100
Supported
(Yes/No)
No
No
No
Supported
(Yes/No)
1
Yes (100 total)
Yes (20)
Yes (3)
Yes
Yes
No
Yes (1)
No
No
No
No
No
No
No
No (Not Currently)
No
No