Overland Technical Support; Electrostatic Discharge Information - Overland Storage NEO 8000 User Manual

Preface

Overland Technical Support

For assistance configuring and using your NEO 8000, search for help at:
http://support.overlandstorage.com/
Our Overland Storage Technical Support staff is also available to assist you by phone at:
1.877.654.3429 (Toll-free and active only in US and Canada)
1.858.571.5555 x5 (Worldwide)
On normal business days 6 AM through 5 PM (California time) excluding Overland holidays.
At all other times we will respond to technical support calls within 4 hours.
Technical support for our European customers is available as well from our United Kingdom
office at:
+44 (0) 118-9898050
9:00 am to 5:00 pm (GMT)
Monday through Friday
You can e-mail our technical support staff at techsupport@overlandstorage.com.

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices. Proper packaging and
grounding techniques are necessary precautions to prevent damage. To prevent electrostatic
damage, observe the following precautions.
• Transport products in static-safe containers such as conductive tubes, bags, or boxes.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free
stations.
• Cover the library with approved static-dissipating material.
• Use a wrist strap connected to the work surface and properly-grounded tools and
equipment.
• Keep the work area free of non-conductive materials such as foam packing materials.
• Make sure you are always properly grounded when touching a static-sensitive
component or assembly.
• Avoid touching pins, leads, or circuitry.
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10400267-101 09/2009