Silicon Graphics Origin 3900 User Manual page 262

15: Troubleshooting
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The following three components compose the integrated SGI Electronic Support system:
SGI Embedded Support Partner (ESP) is a set of tools and utilities that are embedded in
the IRIX operating system. ESP can monitor a single system or group of systems for
system events, software and hardware failures, availability, performance, and
configuration changes, and then perform actions based on those events. ESP can detect
system conditions that indicate potential problems, and then alert appropriate personnel
by pager, console messages, or e-mail (plain text or encrypted). You also can configure
ESP to notify an SGI call center about problems; ESP then sends e-mail to SGI with
information about the event.
SGI Knowledgebase is a database of solutions to problems and answers to questions
that can be searched by sophisticated knowledge management tools. You can log on to
SGI Knowledgebase at any time to describe a problem or ask a question. Knowledgebase
searches thousands of possible causes, problem descriptions, fixes, and how-to
instructions for the solutions that best match your description or question.
Supportfolio Online is a customer support resource that includes the latest information
about patch sets, bug reports, and software releases.
The complete SGI Electronic Support services are available to customers who have a
valid SGI Warranty, FullCare, FullExpress, or Mission-Critical support contract. To
purchase a support contract that allows you to use the complete SGI Electronic Support
services, contact your SGI sales representative. For more information about the various
support contracts, see the following Web page:
http://www.sgi.com/support/customerservice.html
For more information about SGI Electronic Support, see the following Web page:
http://www.sgi.com/support/es
007-4653-001