Sgi Electronic Support; Figure 15-1 Full Support Sequence - Silicon Graphics Origin 3900 User Manual

15: Troubleshooting

SGI Electronic Support

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SGI Electronic Support provides system support and problem-solving services that
function automatically, which helps resolve problems before they can affect system
availability or develop into actual failures. SGI Electronic Support integrates several
services so they work together to monitor your system, notify you if a problem exists,
and search for solutions to problems.
Figure 15-1 shows the sequence of events that occurs if you use all of the SGI Electronic
Support capabilities.
2
e-mail
Page or e-mail
alert
3
SGI global
customer support
center
Figure 15-1 Full Support Sequence
1
Customer's system
View the case
solutions
SGI customer and
SGI support engineer
4
SGI Knowledgebase
Implement
6
solution
5
Supportfolio Online
007-4653-001