Qcc Not Ringing For Incoming Calls - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

QCC Not Ringing for Incoming Calls

QCC Not Ringing for Incoming Calls
Possible Cause 1:
Possible Cause 2:
Possible Cause 3:
The lines are not assigned to the QCC queue.
What to do: Use system programming to assign the lines to
the QCC queue (see "QCC Operator to Receive Calls" in the
"Lines and Trunks" section of Chapter 3, in System
Programming ). Finally, check to see whether incoming calls
ring at the console.
• If the console rings for incoming calls, you have solved
the problem. If not, go to Possible Cause 2.
• If the console is still not ringing, go to Possible Cause
2.
The Position Busy feature is turned on.
What to do: Check the green light next to the Position Busy
button.
• If the green light is on, then Position Busy is turned on.
Press the button to deactivate the feature and to turn
the light off. Finally, check to see whether incoming
calls ring at the console. If they do, you have solved the
problem. If not, go to Possible Cause 3.
• If the green light is off, then Position Busy is not turned
on; go to Possible Cause 3.
The Calls-In-Queue Alert option is disabled (this is the
factory setting). The number of calls in the queue has
exceeded the programmed threshold, or the callers have
waited too long, and calls are being directed to a backup.
Issue 1
April 1999
114