Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 136

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Calls Not Going to Voice Mail
Possible Cause 3:
• If the voice mail calling group is not assigned as the
receiver, assign it, if appropriate. Check to see whether
calls are now going to voice mail. If they are, you have
solved the problem.
• If the voice mail calling group is assigned as the
receiver and your system is Release 4.1 or later, go to
Possible Cause 3.
• If the voice mail calling group is assigned as the
receiver and your system is not Release 4.1 or later, go
to Possible Cause 4.
Night Service with Coverage Control (Release 4.1 and later
systems) has automatically activated the extensions'
Coverage VMS Off buttons for normal business operation
(Night Service off, no voice mail coverage).
NOTE:
If Night Service is on and Night Service with Coverage
Control is enabled, someone at a telephone may have
manually overridden the systemwide setting, after it took
effect, to prevent voice mail coverage at their extension.
Follow the instructions in this Possible Cause to check
current settings for Night Service on/off status and Coverage
Control. Then, look at the telephone buttons as outlined in
Possible Cause 4.
What to do: Check the Night Service button lights at each
operator console to see whether Night Service is off (buttons
are not lit).
Use system programming to find out whether Night Service
with Coverage Control is enabled. Follow the instructions for
"Night Service with Coverage Control" in Chapter 3 in
System Programming , or see
Coverage Control" on page
"Revising Night Service with
83.
Issue 1
April 1999
124