Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 143

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Calls Not Going to Coverage
Possible Cause 4:
• If the extension is not assigned, assign it, if appropriate.
Check to determine whether calls are now going to
coverage. If they are, you have solved the problem. If
not, go to Possible Cause 4.
• If the extension is assigned, go to Possible Cause 4.
The coverage group may not have a receiver assigned.
What to do: Use system programming to check that a
receiver is assigned to the coverage group (see Chapter 3 in
System Programming ).
NOTE:
When you call the Helpline, consultation charges may apply.
Before calling the Helpline, you may wish to consult the
documentation for your voice messaging system.
• If a receiver is not assigned, assign one, if appropriate.
Check to see whether calls are now going to coverage.
If they are, you have solved the problem. If not, call the
Lucent Technologies Helpline at 1-800-628-2888
(consultation charges may apply).
• If the receiver is assigned correctly, call the Lucent
Technologies Helpline at 1-800-628-2888 (consultation
charges may apply).
Issue 1
April 1999
131