Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 162

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Secondary Announcements Not Playing as Programmed
Possible Cause 6:
Possible Cause 7:
The calling group is set to use the Prompt-Based Overflow
setting that allows callers to dial # in response to a delay
announcement, so that they can be connected to a voice
mail system or other overflow receiver. The system lacks
sufficient touch-tone receivers (TTRs), however, to handle
the callers' requests. If you are not using this setting, go to
Possible Cause 7.
What to do: Depending upon your customer needs, do one
of the following to make more TTRs available:
• Shorten the length of the primary delay announcement
that includes the prompt to dial #.
• Decrease the number of primary delay announcement
devices.
• Provide more TTRs for the calling group. For
information about your options, consult your Lucent
Technologies representative.
• Stop using the Prompt-Based Overflow setting. Modify
the recording on the delay announcement accordingly.
• If none of these options cures the problem, or if the
prompted requests do not seem to be the cause, go to
Possible Cause 7.
There are not enough agents to serve the call volume.
What to do: Log in additional agents or increase the number
of agents in the group.
Issue 1
April 1999
150