Single-Line Telephones Ring Back After Completed Call - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Single-Line Telephones Ring Back after Completed Call

Single-Line Telephones Ring Back after
Completed Call
Possible Cause 1:
Possible Cause 2:
The switchhook is pressed and released too quickly after a
call is completed.
NOTE:
Some single-line telephones have a positive disconnect
switch. If the switch is set to positive disconnect, Possible
Cause 1 does not apply. In this case, skip to Possible
Cause 2.
What to do: Instruct the user to always replace the handset
carefully for at least one to two seconds between calls. If the
problem is not resolved, go to Possible Cause 2.
The telephone may be defective.
What to do: Test the telephone by replacing it with a similar
telephone that you know is working.
• If the replacement telephone does not ring back, then
replace it with the original telephone and check again. If
the original telephone still rings back, then the original
telephone may be defective. Call the Lucent
Technologies Helpline at 1-800-628-2888 (consultation
charges may apply).
• If the replacement telephone rings back, there may be
a problem with the system wiring or the control unit.
Call the Lucent Technologies Helpline at
1-800-628-2888 (consultation charges may apply).
Issue 1
April 1999
117