Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 155

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Calls Not Receiving Screen-Pop
Possible Cause 3:
Possible Cause 4:
Possible Cause 5:
The call may have been transferred from a monitored
Direct-Line Console (DLC) that is using a CTI link
application.
What to do: Check the system planning form for the DLC
that transferred the call or consult the DLC operator. Then
do one of the following:
• If the call was from another source, go to Possible
Cause 5.
• If the DLC is monitored, this is the cause of the
problem. If you wish the DLC to be unmonitored,
consult the PassageWay Telephony Services Network
Manager's Guide for information about changing the
extension's status.
• If the DLC is unmonitored, the call arrived on an ISDN
line routed by dial plan, or the call was transferred or
conferenced by a QCC; go to Possible Cause 6.
The loop-start ID delay timer on the 800 GS/LS-ID module is
not turned on.
What to do: Turn on the delay timer in system
programming.
The call may be an outside call transferred from another
non-operator system extension.
What to do: Screen-pop shows only the caller information
for the inside extension.
Issue 1
April 1999
143