Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 141

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Callers Receiving Incorrect Response from Voice Mail
Possible Cause 2:
Possible Cause 3:
If system uses the Night Service feature and has more than
one operator console, one of the consoles may not have the
Night Service button activated.
What to do: Check that the green light next to the Night
Service button at each operator's console is on.
• If a green light is off, then Night Service is not activated;
press the button to activate Night Service. Place a call
to determine whether you get the correct voice mail
greeting. If you do, you have solved the problem.
• If each green light is on, then Night Service is activated
for that operator's console. Go to Possible Cause 3.
The time settings for the voice mail system do not match the
system date and time.
What to do: Follow the instructions in your voice mail
system documentation to check that the settings match the
system. If the settings are correct or if it is a Lucent
Technologies voice mail system, call the Lucent
Technologies Helpline at 1-800-628-2888 (consultation
charges may apply).
Issue 1
April 1999
129