Recall/Switchhook Does Not Work - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Recall/Switchhook Does Not Work

Recall/Switchhook Does Not Work
When this problem occurs, pressing the Recall button or switchhook disconnects
the call or fails to return dial tone.
NOTE:
If the telephone is an MLX or analog multiline telephone, pressing the
switchhook disconnects the call. On these telephones, you must use a
programmed (on MLX telephones) or fixed (on analog telephones)
Recall button to activate custom or Centrex calling features.
Possible Cause 1: The Recall timer may be set incorrectly.
NOTE:
Some single-line telephones have a positive disconnect
switch. If the switch is set to positive disconnect, this
Possible Cause 1 does not apply. If this is the case, go to
Possible Cause 2.
What to do: Use system programming to check the setting
of the Recall timer system feature (see Chapter 3 in System
Programming ).
• If the setting is less than 650 ms, change the setting to
650 ms or to 1 sec. Have someone place a call to the
extension, answer it, and press the Recall button or the
switchhook. If you do not disconnect the caller or you
do get a dial tone, you have solved the problem. If you
do disconnect the caller or you do not get dial tone, go
to Possible Cause 2.
• If the setting is for 650 ms or for 1 sec, go to Possible
Cause 2.
Issue 1
April 1999
137