Calls Not Going To Coverage - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Calls Not Going to Coverage

Calls Not Going to Coverage
NOTE:
In Release 6.1 and later systems, network-specific coverage problems
can occur. See the Network Reference for details.
Possible Cause 1:
Possible Cause 2:
Possible Cause 3:
An Individual Coverage receiver may not be assigned.
What to do: At the extension that is to receive calls,
program a Cover button for the sender's extension. If a
Cover button is programmed, go to Possible Cause 2.
The user's telephone has Coverage Off or Coverage VMS
Off activated.
What to do: Check the light next to the programmed
Coverage Off button or the programmed Coverage VMS Off
button.
• If the light is on, then outside calls do not go to
coverage. Press the button to deactivate the feature
and to turn the light off. Check to determine whether
calls are now going to coverage. If they are, you have
solved the problem.
• If the lights are off, go to Possible Cause 3.
The extension may not be assigned to a coverage group.
What to do: Use system programming to check that the
extension is a member of a coverage group. (See "Group
Coverage Member Assignments" in the "Optional Group
Features" section of Chapter 3 in System Programming .)
Issue 1
April 1999
130