Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 127

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
QCC Not Ringing for Incoming Calls
Possible Cause 4:
What to do: Use system programming to check and see
whether the QCC's optional Calls-In-Queue Alert is disabled
(see Chapter 3 in System Programming ).
• If the Calls-In-Queue Alert option is set to Disable,
change it to Enable, if appropriate. Finally, check
whether incoming calls ring at the console. If they do,
you have solved the problem. If not, go to Possible
Cause 4.
• If the Calls-In-Queue Alert option is set to Enable, go to
Possible Cause 4.
Night Service may be on, and calls may be ringing at
extensions assigned to the Night Service group rather than
at the QCC.
What to do: Check the green light next to the Night Service
button. In Release 4.0 and prior systems, if there is more
than one QCC, all must have Night Service activated in
order for calls to ring at Night Service group extensions. In
Release 4.1 and later systems, lines assigned to a Night
Service group ring when the QCC assigned for that group
has Night Service turned on; other QCCs do not need Night
Service turned on.
• If the green light is on at all QCCs in the system, then
Night Service is turned on. Press the button to
deactivate the feature and to turn the light off. Finally,
check whether incoming calls ring at the console. If
they do, you have solved the problem. If not, go to
Possible Cause 5.
• If the green light is off, then Night Service is not turned
on; go to Possible Cause 5.
Issue 1
April 1999
115