Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 160

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Secondary Announcements Not Playing as Programmed
Possible Cause 1:
Possible Cause 2:
The announcement interval may be too short or the
secondary announcement may be too long.
What to do: Check the number of callers waiting when the
alarm goes off, as well as the delay interval and the length of
the secondary announcement.
• If only a few callers are waiting when an alarm is
signalled, increase the announcement interval or
shorten the secondary announcement to solve the
problem (see the second example in the preceding
table).
• If more than a few callers are waiting, go to Possible
Cause 2.
The primary announcement or announcements require
adjustment.
What to do: Depending upon your customer needs and
current Group Calling options, do one of the following to
decrease the queue for the secondary announcement:
• If you are using several primary announcements,
decrease the number of primary announcements.
• If the primary announcement is very short, increase its
length so that customers are not immediately sent to
the secondary announcement queue.
• If neither of the above conditions applies, go to
Possible Cause 3.
Issue 1
April 1999
148