Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 121

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Telephone Does Not Ring
Possible Cause 3: The Forward feature is turned on.
What to do: Turn off the Forward feature. Use one of the
following methods, depending on the type of telephone:
• At an MLX or analog multiline telephone with a
programmed Forward button, deactivate the feature
and turn the light off by pressing the button (if the green
light is on, indicating that the feature is active). From
another extension, dial the extension with the problem.
If the telephone rings, you have solved the problem. If
the telephone still does not ring, go to Possible
Cause 4.
• At an MLX telephone without a programmed Forward
button, deactivate Forward by pressing the Feature
button and dialing 33 plus the extension number of the
telephone that is not receiving calls. From another
extension, dial the extension where the problem is. If
the telephone rings, you have solved the problem. If the
telephone still does not ring, go to Possible Cause 4.
• At an analog multiline telephone, deactivate Forward
by pressing the programmed Feature button and
dialing 33 plus the extension number of the telephone
that is not receiving calls. From another extension, dial
the extension with the problem. If the telephone rings,
you have solved the problem. If the telephone still does
not ring, go to Possible Cause 4.
• At a single-line telephone, deactivate Forward by
dialing #33 plus the extension number of the single-line
telephone. From another extension, dial the extension
with the problem. If the telephone rings, you have
solved the problem. If the telephone still does not ring,
go to Possible Cause 4.
Issue 1
April 1999
109