Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 137

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Calls Not Going to Voice Mail
Possible Cause 4:
If Night Service with Coverage Control is enabled and Night
Service is off when you expect it to be on, see
Not Working" on page
• If Night Service with Coverage Control is disabled, and
this is appropriate, voice mail coverage is controlled
only by the users at extensions. Go to Possible
Cause 4.
• If Night Service with Coverage Control is enabled, and
this setting is appropriate, users at the extensions
should deactivate their Coverage VMS Off or Coverage
Off buttons to receive voice mail coverage. If voice mail
still does not work, go to Possible Cause 5.
The user's telephone has Coverage Off or Coverage VMS
Off activated. (In Release 4.1, the user at the telephone can
override Night Service with Coverage Control by pressing
the programmed Coverage VMS Off button after the last
Night Service status change.)
What to do: Check the light next to the programmed
Coverage Off button or the programmed Coverage VMS Off
button.
• If the light is on, then outside calls do not go to voice
mail. Press the button to deactivate the feature and to
turn the light off. Check to see whether calls are now
going to voice mail. If they are, you have solved the
problem.
• If the lights are off, go to Possible Cause 5.
120.
Issue 1
April 1999
125
"Night Service