Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 138

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Calls Not Going to Voice Mail
Possible Cause 5:
Possible Cause 6:
Possible Cause 7:
A call arrives on a Personal Line, but the user is not the
owner or principal user of the line.
What to do: Check the programming and do either of the
following:
• Change the principal user.
• Remind the user of the telephone that calls coming in
on a Personal Line go to the principal user's mailbox
only.
Forwarding or Remote Call Forwarding is active.
What to do: Print the Extension Report to determine
whether Forward is active for that extension. Check the
telephone to see if the LED next to the Forwarding button is
lit. If the telephone has no Forwarding button, program one
on it.
The voice mail system may not be working.
What to do: If convenient, check that the power light on the
voice mail system unit is on. For a MERLIN LEGEND Mail
Voice Messaging System, it has a green LED at the bottom
of its module; the light blinks to indicate a malfunction and is
unlit when the module is not properly installed. Try placing a
call to other extensions to see whether the calls go to voice
mail.
Issue 1
April 1999
126