Difficulty Making Outside Calls - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Difficulty Making Outside Calls

Difficulty Making Outside Calls
!
SECURITY ALERT:
When changing calling restrictions and other security settings,
take care not to compromise the security of your system. For
more information, consult "Security of Your System: Preventing
Toll Fraud" in Appendix A, "Customer Support Information," in
System Programming .
Possible Cause 1:
Possible Cause 2:
This extension is restricted from making outside calls.
What to do: Use system programming to check the
extension's calling restrictions, if any (see Chapter 3 in
System Programming ). If the extension is toll- or
outward-restricted, change it to unrestricted, if appropriate.
Try again to make an outside call from the extension.
• If you can make outside calls from the extension, you
have solved the problem.
• If you cannot make outside calls, go to Possible
Cause 2.
If the system (Hybrid/PBX mode) uses pool dial-out codes,
the extension may be restricted from dialing the pool dial-out
code.
What to do: Use system programming to determine whether
the pool dial-out code has been assigned for the extension
(see Chapter 3 in System Programming ).
• If the pool dial-out code is missing, assign it, if
appropriate, and try again to make an outside call. If
you can, you have solved the problem. If you cannot,
go to Possible Cause 3.
Issue 1
April 1999
103