Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 118

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Difficulty Making Outside Calls
Possible Cause 7:
Possible Cause 8:
!
SECURITY ALERT:
Extensions on the Night Service Exclusion List have
unrestricted calling privileges and are not protected
from unauthorized after-hours use.
• If the light is off and Night Service is not activated, go to
Possible Cause 7.
Forced Account Code Entry is assigned to the extension.
What to do: Use system programming to determine whether
Forced Account Code Entry is required for that extension
(see Chapter 3 in System Programming ).
• If it is, remove the extension from the list of extensions
required to use account codes, if appropriate. Try again
to make an outside call. If you can, you have solved the
problem. If you cannot, go to Possible Cause 8.
• If the extension is not on the list, go to Possible
Cause 8.
In Hotel mode, the extension may be restricted from making
calls.
What to do: Check the Extension Status of the extension by
observing its lights on the operator's DLC. To do this,
change the console from a normal operator position to a
calling supervisor's console by pressing the Feature button
and dialing 32, then touching the Hold button. Check either
the red light next to the extension's DSS button or the green
light next to the Auto Dial button programmed for the
extension.
• If the light is flashing or on, the extension is restricted
from making outside calls. To change the Extension
Status to 0 and remove restrictions, press the Feature
Issue 1
April 1999
106