Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 112

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Some Telephones Are Dead (No Dial Tone or Lights)
Possible Cause 4:
Possible Cause 5:
If an MLX telephone is not working, it may be plugged into
an MLX extension jack that is programmed for CTI link.
What to do: Follow the procedure for printing an Extension
Information Report to determine whether the jack is
programmed for CTI link. See
86 or "Managing CTI Links" in System Programming for
details.
• If the jack is programmed for a CTI link and you wish to
retain the link, plug the MLX telephone into another
available MLX jack.
• If the jack is programmed for a CTI link and you wish to
remove the link programming, unplug the telephone
from the MLX jack. Then see
or "Managing CTI Links" in System
page 86
Programming for the correct procedure.
• If the jack is not programmed for a CTI link, go to
Possible Cause 5.
The telephones may be defective.
What to do: Test each telephone by replacing the dead
telephone with a similar telephone that you know is working.
• If the replacement telephone receives a dial tone and
its lights function, then replace it with the original
telephone and check again. If the original telephone still
does not receive a dial tone and its lights do not
function, then the original telephone may be defective.
Call the Lucent Technologies Helpline at
1-800-628-2888 (consultation charges may apply).
"Managing CTI Links" on page
"Managing CTI Links" on
Issue 1
April 1999
100