Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 122

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Telephone Does Not Ring
Possible Cause 4:
Possible Cause 5:
The Ringing Options setting of the Ring Timing feature for
the extension is programmed for No Ring or Delayed Ring.
What to do: Use centralized telephone programming or
extension programming to check the Ringing Options setting
for the extension (see Chapter 4 of System Programming ).
NOTE:
You can check the Ringing Options setting at an MLX
display telephone by first pressing the Inspct button and then
a line button. Ringing can be set for each line or for all lines.
To change a setting, use extension programming. At an
analog multiline or single-line telephone, check the Ringing
Options settings for each line by using centralized telephone
programming.
• If the Ringing Options setting is No Ring or Delay Ring,
change the setting to Immediate, if appropriate. From
another extension, dial the problem extension. If the
telephone now rings, you have solved the problem. If
not, go to Possible Cause 5.
• If the Ringing Options setting is Immediate, go to
Possible Cause 5.
The telephone may be defective.
What to do: Test the telephone by replacing it with a similar
telephone that you know is working.
• If the replacement telephone rings, then replace it with
the original telephone and check again. If the original
telephone still does not ring, then the original telephone
may be defective. Call the Lucent Technologies
Helpline at 1-800-628-2888 (consultation charges may
apply).
Issue 1
April 1999
110