Calling Group Members Not Receiving Calls - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Calling Group Members Not Receiving Calls

Calling Group Members Not Receiving Calls
NOTE:
In Release 6.1 and later systems, a calling group on a MERLIN
LEGEND System can contain the non-local extension number of a
calling group on another system in the private network. See the
Network Reference for network-specific problems with calling groups.
Possible Cause 1: The calling group member's telephone is not available.
What to do: Log the member in by doing one of the
following:
• Using the operator's or calling group supervisor's DLC,
enter supervisory mode by pressing the Feature button,
dialing 32, and pressing the Hold button. Check the
light next to the Auto Dial or DSS button for the
member's extension; it is either off or flashing when the
member is unavailable to take calls. Log the member in
by pressing a programmed Available button, or by
pressing the Feature button and dialing 762, before
pressing the Auto Dial or DSS button for the extension.
Finally, check to see whether calls to the calling group
are received. If they are, you have solved the problem.
If they are not, go to Possible Cause 2.
• At the member's telephone, do either of the following:
— If the member's telephone has a programmed
Available button and the light next to it is off,
the member is logged out. Log the member in
by pressing the button. Check whether calls to
the calling group are now received. If they are,
you have solved the problem. If they are not,
go to Possible Cause 2.
Issue 1
April 1999
139