Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 152

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Calling Group Members Not Receiving Calls
Possible Cause 2:
Possible Cause 3:
Possible Cause 4:
— If the member's telephone does not have a
programmed button (including single-line
telephones), log the member in by dialing #44
while off-hook on an SA or ICOM line. Check
whether calls to the calling group are now
received. If they are, you have solved the
problem. If they are not, go to Possible
Cause 2.
The lines/trunks may not be assigned to the calling group.
What to do: Assign incoming lines to the calling group
extension number (see Chapter 3 in System Programming ).
If calls on these lines still do not reach the calling group
members, go to Possible Cause 3.
In Release 6.0 or later, the queue control setting may be too
low, so that callers are receiving a busy signal.
What to do: Consult System Programming , Chapter 3, to
set the queue control value to a higher number. The
factory-set default is 99 calls allowed in the queue, but the
value can be set to any number between 0 and 99. If the
queue control value is properly set, go to Possible Cause 4.
The telephone may be defective.
What to do: Test the telephone by replacing it with a similar
telephone that you know is working. Program the buttons as
appropriate.
Issue 1
April 1999
140