Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 117

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Difficulty Making Outside Calls
Possible Cause 4:
Possible Cause 5:
Possible Cause 6:
ARS tables are not programmed correctly.
What to do: Use system programming to check for correct
pools, correct digit manipulation (prepending, dropping,
etc.), and correct type of call (data only, voice only, or both).
A Disallowed List is assigned to the extension.
What to do: Use system programming to check whether a
Disallowed List is assigned to the extension (see Chapter 3
in System Programming ).
• If a Disallowed List is assigned to the extension,
remove it, if appropriate. Try again to make an outside
call. If you can, you have solved the problem. If you
cannot, go to Possible Cause 6.
• If a Disallowed List is not assigned to the extension, go
to Possible Cause 6.
Night Service with Outward Restriction is activated.
What to do: Check to determine whether Night Service with
Outward Restriction is activated by checking the light next to
the Night Service button on the operator's console.
• If the light is on, then Night Service is activated and
there are restrictions on outside calls. Use the Night
Service password, if known, or use system
programming to put the extension on the Night Service
Exclusion List, if appropriate. Finally, try again to make
an outside call. If you can, you have solved the
problem. If you cannot, go to Possible Cause 7.
Issue 1
April 1999
105