Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 116

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Difficulty Making Outside Calls
Possible Cause 3:
• If the pool dial-out code is not missing, go to Possible
Cause 3.
If the system (Hybrid/PBX mode) is set up for Automatic
Route Selection (ARS), the extension's Facility Restriction
Level (FRL) may be set too low (see Chapter 3 in System
Programming ). The extension's FRL must be greater than or
equal to the route's FRL.
What to do: Use system programming to check the
extension's FRL.
• If the FRL is set to less than 6, increase the FRL to 6
and try again to make an outside call. If you can now
make outside calls on the telephone, adjust the FRL as
needed. You have solved the problem.
!
SECURITY ALERT:
Changing the extension's Facility Restriction Level may
compromise the security of your system. If you leave
the FRL at 6, ensure that the person at the extension is
authorized to make toll calls. For more information,
consult the section entitled "Automatic Route
Selection" in the Feature Reference and "Security of
Your System: Preventing Toll Fraud" in Appendix A,
"Customer Support Information," in System
Programming .
• If, after setting the FRL to 6, the problem persists,
change the FRL back to the original setting and go to
Possible Cause 4.
NOTE:
Calls going across a private network may be affected by the
improper setting of the FRL. See the Network Reference for
details.
Issue 1
April 1999
104