Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference page 161

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System
Secondary Announcements Not Playing as Programmed
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Possible Cause 3:
Possible Cause 4:
Possible Cause 5:
The secondary announcement is set to repeat, and too many
callers are waiting to hear the repeated announcement.
What to do: Set the repeat option for the secondary
announcement to off. If the secondary announcement is not
set to repeat, go to Possible Cause 4.
Because the secondary announcement is shared by more
than one calling group, callers are waiting too long to hear it.
What to do: Make the secondary announcement exclusive
to the group whose callers are experiencing the problem. If
the announcement is not shared, go to Possible Cause 5.
The secondary announcement device is also providing the
primary announcement, so that too many callers are waiting
for the secondary announcement.
What to do: Set up a separate secondary announcement. If
one announcement is not serving as both primary and
secondary, go to Possible Cause 6.
Issue 1
April 1999
149