Secondary Announcements Not Playing As Programmed - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Secondary Announcements Not Playing as Programmed

Secondary Announcements Not Playing as
Programmed
In Release 5.0 and later systems, as many as ten primary delay announcement
devices and one secondary device can be assigned to play messages for callers
waiting for calling group agents. When a delay announcement is first set up or is
changed, it may be necessary to adjust the interval between announcements;
this interval applies to the delay between the primary and secondary
announcements as well as to the interval between repetitions of the secondary
announcement (if the secondary announcement is programmed to repeat).
Problems occur when callers do not experience the delay interval programmed
and they do not hear the secondary announcement when you planned it. The
seriousness of the problem can be analyzed through the use of a programmed
Calls-in-Queue Alarm button that responds to tiered alarm thresholds.
NOTE:
The Feature Reference includes detailed information about setting up
Group Calling delay announcements and other calling group options.
Consult the Feature Reference and System Programming as you
troubleshoot announcement delays.
Issue 1
April 1999
146