Programming Automatic Hold Or Release; Setting Queue Over Threshold; Programming Elevate Priority - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Managing the System
Managing Telephones

Programming Automatic Hold or Release

Use this procedure to specify whether a call in progress (on a Call button) is
automatically put on hold (Automatic Hold) or disconnected (Automatic Release)
when the operator presses another button.
This option cannot be programmed for individual QCC operator positions. The
single setting applies to all QCC operator positions.
Console Procedure
PC Procedure

Setting Queue over Threshold

Use this procedure to specify the maximum number of calls (threshold) in the
QCC queue before system operators are notified with a tone that the threshold
has been reached or exceeded. If the threshold is set to 0, operators are not
notified.
Console Procedure
PC Procedure

Programming Elevate Priority

Use this procedure to specify the length of time before calls waiting in the QCC
queue are automatically reprioritized to a higher level. If priority is set to 0, calls
are not prioritized.
Operator Queued Call
or
Auto Hold Auto
Release Enter
Operator Queued
Call Threshold
Dial no. of calls (0 to 99)
99)
HoldRelease
Exit Exit
or
Drop
Enter Exit
I
+ Type no. of calls (0 to
Issue 1
April 1999
68
Exit