Name
Operator Service
Specifies how to handle operator calls
—No Answer
when they are not answered within
Coverage Mode
the time period set in Operator
Service—Operator No Answer Time
(10-60 s).
Operator Service
When a call to an operator is not
—Operator No
answered within the time set, the
Answer Time
system will offer other options as
(10-60 s)
defined by Operator Service—No
Answer Coverage Mode.
Note
Description
•
This time applies to Operator 1,
2, and 3.
•
If more than one operator is
assigned, we recommend
setting this value to 15 s.
23.2 UM Configuration—[4-2] Service Settings—Parameters
Value Range
Caller Select:
Allows the caller to
leave a message or
call another
extension. In the
following cases, the
caller cannot call
another extension:
1.
No input to
Automated
Attendant.
2.
When the No
DTMF Input
Operation
setting of a
Custom Service
is set to
"Operator".
Leave Message:
Instructs the caller to
leave a message in
the operator's
mailbox.
Disconnect
Message:
Disconnects the
caller after playing
"Thank you for
calling.".
Next Operator:
Transfers the caller
to the next operator.
10–60 s
Links
PC Programming
Manual
References
20.1.2 UM
Configuration—[1-2]
Mailbox Settings—
Full Setting—No
DTMF Input
Operation
Feature Manual
References
3.2.1.34 Operator
Service
Feature Manual
References
3.2.1.34 Operator
Service
PC Programming Manual
613