Icd Group Features-Supervisory Feature (Acd) - Panasonic KX-NS700 Feature Manual

b.
One extension can be the supervisor extension of more than one incoming call distribution group.
•
Available Paired DSS Console
This feature is available for the KX-T7640, KX-DT390, and KX-DT590.
•
Accumulation Value Clear
Accumulation value data (total incoming calls, total overflowed calls, lost calls, average queuing time) can
be cleared manually. The date and time of clearing is saved and is shown on the display (monitoring
starting date and time). When the value exceeds 99999 before clearing, "****" will be shown.
•
If a call to an incoming call distribution group is overflowed:
If the display is in idle status, it will change to monitor mode for the corresponding incoming call
distribution group automatically.
If the display is monitoring another incoming call distribution group, it will not change.
•
Other Features while in Monitor Mode
The supervisor can use other features on the extension (making calls, pressing the MESSAGE button,
etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue
monitor display.
PC Programming Manual References
10.6.1 PBX Configuration—[2-6-1] System—Numbering Plan—Main—Features—Incoming Call Queue
Monitor
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—
Miscellaneous—Supervisor Extension Number
Operating Manual References
1.3.42 ICD Group Features—Supervisory
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Description
The ACD supervisor can check the conditions of the ICD group and extension lines.
Feature
Group Monitor
ACD Report
[Group Monitor]
Document Version 2017-06
The ACD supervisor can monitor current status of ICD group. The ACD
supervisor can monitor up to 4 ICD groups on the same screen. Furthermore, the
ACD supervisor can monitor up to 16 ICD groups.
The ACD Supervisor can view the following type of reports of call.
User report
Group report
Call report
Charge report
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Description
Can view reports of each user (extension call or
Verification code) only.
Call charge can also be viewed.
The ACD supervisor and the extension call(s) to be
reported must belong to an identical tenant.
Can view reports of up to 64 ICD groups
Can view reports of calls received by up to 64 ICD
groups for each caller.
Can view call charge reports of each user (extension call
or Verification code) only.
The ACD supervisor and the extension call(s) to be
reported must belong to an identical tenant.
Feature Manual 187