Panasonic KX-NS300 Pc Programming Manual page 152

8.4 Users—Call Management
8.4 Users—Call Management
This screen is accessible only by users designated as an ACD supervisor. This screen can be accessed
only in On-line mode.
8.4.1 Users—Call Management—Group Monitor
Description
Users designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, and
begin monitoring.
Name
Supervisor
selection
Start Monitor
Basic Settings—
Layout
Basic Settings—
Select ICD Group
Options—Member
Status View Mode
Options—
Highlighted
Display Settings
—Number of
Current Waiting
Calls (1-30)
152 PC Programming Manual
Description
Selects the ACD supervisor from a drop-
down list.
This operation is available only at the User
(Administrator) level.
For details about ACD supervisor settings,
see 11.5.4 PBX Configuration–[3-5-4]
Group—Incoming Call Distribution
Group—ACD Supervisor.
Click the Start Monitor button to start
monitoring the target ICD group. This
feature requires the Call Centre Feature
Enhancement activation key or the Built-in
ACD report activation key. If this activation
key is not installed, the Start Monitor
button is greyed out.
Specifies the layout of monitoring results.
Selects the ICD groups to be managed by
the ACD supervisor, from a drop-down list.
Specifies the display mode of the status of
group members.
Specifies the threshold number of current
waiting calls. When this number is
matched or exceeded, calls are
highlighted on the monitor screen.
Value Range
Registered Feature Manual
ACD
References
supervisors
2.2.2.10 Supervisory
Feature (ACD)
Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
1 Group, 4 Feature Manual
Groups
References
2.2.2.10 Supervisory
Feature (ACD)
ICD groups Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Standard, Feature Manual
Simple
References
2.2.2.10 Supervisory
Feature (ACD)
1–30 Feature Manual
References
2.2.2.10 Supervisory
Feature (ACD)
Links