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P R E L I M I N A R Y
D
FR091521, R
IRECTION
Section 7-3
Gathering Troubleshooting Data
7-3-1
Purpose of this Section
Trouble images and system data (logs) can be acquired at the device or through remote diagnostics
(InSite). These data can be used to perform service at the device, or can be sent back to the
manufacturer for analysis.
7-3-2
Contents in this Section
•
Collect Vital System Information on page 7 - 3
•
Collect a 'Trouble Image' with Logs on page 7 - 3
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Collect Vital System Information
The following information is necessary in order to properly analyze data or images being reported as a
malfunction or being returned to the manufacturer:
Product Name = Vivid™ S60/Vivid™ S70
Select Config (F2) > About screen.
•
Applications Software
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-
•
System Software
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Collect a 'Trouble Image' with Logs
If the system should malfunction, press the Alt+D keys simultaneously. This will collect a screen capture
of the monitor, system presets and several log files in a date and time stamped ".zip" file.
NOTE:
This function may also be used to make a Print Screen (screen dump).
The Alt+D function is available at all times.
When Alt+D is pressed, a menu box appears that allows for;
•
a place to enter a description of the issue
•
a check box to indicate a System lockup
•
a choice to Export to a pre-formatted removable media or save to the Export directory D: drive (for
remote viewing through InSite).
NOTE:
You MUST select one of the available devices as the destination device if it is to be different than the
default Export directory on the hard drive.
The screen capture is a bitmap which eliminates the possibility of artifacts from compression.
1
EVISION
Application Software revision
Software medium's part number
System Software revision
Software medium's part number
Chapter 7 - Diagnostics/Troubleshooting
V
S60N/V
S70N
B
IVID
IVID
S
M
ASIC
ERVICE
ANUAL
7-3
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Troubleshooting
