Gathering Troubleshooting Data; Purpose Of This Section; Contents In This Section; Collect Vital System Information - GE Venue R1 Service Manual

P R E L I M I N A R Y
D 5771498-100, R
IRECTION
Section 7-4

Gathering Troubleshooting Data

7-4-1

Purpose of this Section

Trouble images and system data (logs) can be acquired at the device or through remote diagnostics
(InSite). These data can be used to perform service at the device, or can be sent back to the
manufacturer for analysis.
7-4-2

Contents in this Section

•

Collect Vital System Information

•

Collect a 'Trouble Image' with Logs

7-4-3 Collect Vital System Information
The following information is necessary in order to properly analyze data or images being reported as a
malfunction or being returned to the manufacturer:
Product Name = Venue™
Select Config (F2) > About screen.
• Applications Software
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• System Software
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7-4-4 Collect a 'Trouble Image' with Logs
For R1 systems with software version 301.X.X:
If the system should malfunction, press the Alt+Logs (Alt+D for external keyboard) keys
simultaneously. This will collect a screen capture of the monitor, system presets and several log files in
a date and time stamped ".zip" file.
NOTE: This function may also be used to make a Print Screen (screen dump).
The Alt+Log function is available at all times the virtual keyboard is displayed.
When Alt+Log is pressed, a menu box appears that allows for;
• a place to enter a description of the issue
• a check box to indicate a System lockup
• a choice to Export to a pre-formatted removable media or save to the Export directory D: drive (for
remote viewing through InSite).
6
EVISION
Application Software revision
Software medium's part number
System Software revision
Software medium's part number
Chapter 7 - Diagnostics/Troubleshooting
V ™ S M
ENUE ERVICE ANUAL
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