Mitsubishi Electric MELSEC iQ-R Series User Manual page 274

Symptom
The SECS/GEM communication
software pre-installed model module
cannot be updated.
10 TROUBLESHOOTING
272
10.1 Troubleshooting by Symptom
Check item
Is there a response from the SECS/
GEM communication software pre-
installed model module with a ping
command?
Is the user and password entered in
[Update Module] of [Setting]
incorrect?
Is the program blocked by the firewall
settings?
Is a proxy server being used?
Is the network device connected to
the SECS/GEM communication
software pre-installed model module
enabled?
Is [Work Offline] configured in
Internet Explorer?
Is antivirus software installed?
Is the free space of the transfer
destination sufficient?
Is a CF card selected as the transfer
destination when operating a
MELSEC-Q series SECS/GEM
communication software pre-installed
model module in the basic mode?
Corrective action
Check for problems with the LAN cable connection.
From the command prompt of the PC, etc., issue a ping command.
Specification method: ping (IP address)
Example: ping 192.168.3.3
If there is no response, the IP address of the SECS/GEM communication
software pre-installed model module may be different. Check the IP address
using GX Works3 or the Setting/monitoring tools for the C Controller module.
Connection is not possible when the IP address settings of the computer differ
with the subnet mask of the SECS/GEM communication software pre-installed
model module. Configure the correct IP address.
The entry may be incorrect if the caps lock key is ON.
Switch OFF the caps lock key, and then make sure there are no mistakes in
the entered information.
If ["CA-SECS (product name)"] is blocked in the firewall settings,
communication is not possible.
Check the firewall settings, and then changes the setting to allow ["CA-SECS
(product name)"].
For the method for setting a firewall, refer to the following:
Page 18 Procedure for setting a firewall
If a proxy server is being used, the IP address of the SECS/GEM
communication software pre-installed model module must be configured so
that a proxy server is not used.
In the network connection settings, enable the network device connected to
the SECS/GEM communication software pre-installed model module.
Furthermore, an update may not be possible if other network devices are
enabled. In this case, check by disabling other network devices temporarily.
When Internet Explorer 10 or earlier is being used during offline work, click the
[File] menu, and then clear the checkbox beside [Work offline].
It may not be possible to update the SECS/GEM communication software pre-
installed model module due to the antivirus software.
Switch off the antivirus software temporarily, and then see if the problem is
resolved.
The free space of the transfer destination may be insufficient.
Check the transfer destination via FTP, and delete unnecessary files.
The standard ROM does not exist in the MELSEC-Q series SECS/GEM
communication software pre-installed model module operated in the basic
mode.
Select the CF card as the transfer destination when operating the MELSEC-Q
series SECS/GEM communication software pre-installed model module in the
basic mode.