Insite Exc Definitions; Exiting Insite Exc - GE Venue R1 Service Manual

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InSite ExC Definitions

Here are definitions for the different InSite ExC states:
Virtual Console Observation (VCO). Allows Technical Support to control Venue™ functionality
remotely.
Disruptive. Allows GE's Technical Support person to connect to your system via VCO, to run
diagnostics directly on your Venue™ system, and to collect system logs. When the system is in
Disruptive Mode, the icons are red. There are two disruptive states. If you see a telephone with a clock,
then the system is in Disruptive, Not Connected Mode. If you see a telephone with GE, then the system
is in Disruptive, Connected Mode.
Non-Disruptive. Allows GE's Technical support person to look around on your system, but cannot
perform any service-related functions, depending on whether InSite has connected or not connected.
There are two Non-Disruptive states. If you see a black and white icon, InSite ExC is activated, but not
open for Technical Support access. If you see a yellow icon, InSite ExC is activated and the Technical
Support person can look around on your system, but cannot perform any service-related functions.
Connected. InSite ExC is connected.
Not Connected. InSite ExC is not connected.
NOTE: When Disruptive mode has been activated or a diagnostic has been run, the message, "Due to Service
testing reboot required," appears in red at the bottom of the display. It is recommended that you reboot
the system before use. Make sure you disable disruptive mode before rebooting or the message will not
be cleared.
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Exiting InSite ExC

To exit InSite ExC,
1) Select Connect To GE.
2) The GE Technical Support person then exits Disruptive Mode and VCO.
3) Reboot your Venue™ system.
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Section 5-5 - InSite ExC
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ENUE ERVICE ANUAL