Insite Exc Definitions; Exiting Insite Exc - GE VIVID E9 Service Manual

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InSite ExC Definitions

Here are definitions for the different InSite ExC states:

Virtual Console Observation (VCO). Allows Technical Support to control VIVID E9 functionality

Disruptive. Allows GE's Technical Support person to connect to your system via VCO, to run

diagnostics directly on your VIVID E9 system, and to collect system logs. When the system is in

Disruptive Mode, the icons are red. There are two disruptive states. If you see a telephone with a

clock, then the system is in Disruptive, Not Connected Mode. If you see a telephone with GE, then

the system is in Disruptive, Connected Mode.

Non-Disruptive. Allows GE's Technical support person to look around on your system, but cannot

perform any service-related functions, depending on whether InSite has connected or not

connected. There are two Non-Disruptive states. If you see a black and white icon, InSite ExC is

activated, but not open for Technical Support access. If you see a yellow icon, InSite ExC is

activated and the Technical Support person can look around on your system, but cannot perform

any service-related functions.

Connected. InSite ExC is connected.

Not Connected. InSite ExC is not connected.

When Disruptive mode has been activated or a diagnostic has been run, the message, "Due to

Service testing reboot required," appears in red at the bottom of the display. It is recommended

that you reboot the system before use. Make sure you disable disruptive mode before rebooting

or the message will not be cleared.

To exit InSite ExC:

1.) Press the Left Trackball Set key.

2.) Select Connect to GE.

3.) Press the Right Trackball Set key. The GE Technical Support person then exits Disruptive Mode

4.) Reboot your VIVID E9 system.

Section 5-2 - InSite ExC